Train to Become a Driving Instructor

Privacy Policy

Last updated: 23 August 2026

Introduction

Train to Become a Driving Instructor (TTBADI), part of the Calm Driving Group, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or interact with our website.

By using our services or providing us with your information, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including:

  • Name, email address, and phone number
  • Postal address
  • Date of birth
  • Driving licence details
  • DBS check information
  • Payment and billing information
  • Course preferences and training history
  • Any other information you choose to provide in forms, emails, or communications

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on pages
  • Referral source
  • Cookies and similar tracking technologies (see our Cookie Policy)

1.3 Information from Third Parties

We may receive information about you from:

  • The DVSA (Driver and Vehicle Standards Agency)
  • DBS (Disclosure and Barring Service)
  • Payment processors (Stripe, PayPal)

2. How We Use Your Information

We use your personal information for the following purposes:

  • Course Delivery: To provide training, manage your course enrolment, and track your progress
  • Communication: To respond to enquiries, send course updates, and provide customer support
  • Payment Processing: To process payments and manage billing
  • Compliance: To comply with legal obligations, including DVSA requirements
  • Improvement: To improve our services, website, and customer experience
  • Marketing: To send you promotional materials (only with your consent)

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

  • Contract Performance: Processing necessary to fulfil our training contract with you
  • Legal Obligation: Compliance with DVSA and other regulatory requirements
  • Legitimate Interest: To operate our business, improve services, and ensure security
  • Consent: For marketing communications (you can withdraw consent at any time)

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • DVSA: For instructor qualification and licensing purposes
  • DBS: For background check verification
  • Payment Processors: Stripe and PayPal for secure payment processing
  • Service Providers: Third-party vendors who assist with email, hosting, and analytics
  • Legal Authorities: When required by law or to protect our rights

All third parties are required to keep your information secure and use it only for the specified purposes.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your training records
  • Comply with legal, regulatory, or contractual obligations
  • Resolve disputes and enforce agreements

Typically, we retain training records for at least 7 years after course completion to comply with professional standards. Marketing data is retained until you withdraw consent.

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data (subject to legal obligations)
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Request transfer of your data to another service
  • Right to Object: Object to processing based on legitimate interests or for marketing
  • Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at: traintobecomeadrivinginstructor@outlook.com

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These measures include:

  • Secure servers and encrypted data transmission (SSL/TLS)
  • Access controls and password protection
  • Regular security assessments
  • Staff training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take all reasonable precautions.

8. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: To understand how visitors use our site
  • Marketing Cookies: To deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., DVSA, social media). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. International Data Transfers

Your data is primarily processed within the United Kingdom. If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: traintobecomeadrivinginstructor@outlook.com
  • Phone: 07305 323750
  • Address: 6 Warburton Road, Poole, Dorset, BH17 8SF

14. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

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